Help & FAQ Section

How can I transfer a domain without the website going offline?

Websites can go offline if a transfer includes a change of the name servers. To avoid any outage of your website, it is important to setup the zone profile of the domain on the new name servers, before initiating the transfer.

If you transfer your domain name to Octopoly, you can setup your zone profile prior to the transfer, following the below procedure:

  1. Ask your current provider to provide you with the DNS zone file of your domain, if possible in BIND format.
  2. Once you have the zone file in BIND format, log in to your account.
  3. Go to PROFILES > ZONE and click on + ZONE PROFILE.
  4. Click on the IMPORT icon in the right upper corner.
  5. Copy and paste the zone file from your BIND format file into the field and click on IMPORT.
  6. Check that the information has been imported correctly and confirm by clicking on the check icon on the right.
  7. Click on the little pencil icon next to New profile 1 in order to rename the file.
  8. Now click SAVE ZONE.

Please note, we recommend to wait at least 24 hours before initiating the transfer, as it can take up to 24 hours until a zone file is propagated throughout the Internet. If you are not sure about the import of your BIND file, feel free to contact our support. We are more than happy to help you.